Privacy Policy

Introduction

At kneesspark, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our artisan presents website.

Information We Collect

We collect personal information that is reasonably necessary for our business functions. When you contact us through our website, we may collect:

Your name and contact details (email address, phone number)
Any messages, inquiries, or feedback you send to us
Your consent preferences for data processing and marketing communications
Technical information such as IP address, browser type, and device information when you visit our website
Transaction and payment information if you make a purchase

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries about our artisan presents and provide customer service
To provide information about our products and services
To communicate with you regarding custom orders, special requests, or product updates
To improve our website, products, and customer service
To comply with our legal obligations under Australian law

Disclosure of Information

We may disclose your personal information to:

Third-party service providers who assist us in operating our website and conducting our business (e.g., web hosting, payment processing)
Government authorities or other parties when required by Australian law or to protect our rights
Potential buyers or successors in the event of a merger, acquisition, or sale of assets

We do not routinely disclose personal information to overseas recipients. If we need to do so, we will take reasonable steps to ensure the recipient complies with Australian privacy laws or is subject to similar privacy protections.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage systems, encryption where appropriate, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

Access your personal information held by us
Request correction of inaccurate, incomplete, or out-of-date information
Make a complaint about how we handle your personal information
Opt-out of receiving marketing communications from us

If you wish to exercise these rights or make a complaint, please contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Australian law. When we no longer need your information, we will take reasonable steps to destroy or de-identify it.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: infocenter@kneesspark.world
Phone: +61 2 9423 0258
Address: Level 1/494 Botany Rd, Beaconsfield NSW 2015, Australia

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.